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Use of NHS 111

Healthwatch Warwickshire would like to know your feedback on using NHS 111 within the last 18 months

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COVID-19 levels are now on the rise within the UK and indeed across many areas of the world. Coventry and Warwickshire have now begun to report their first cases. Whilst it is important to feel reassured that the UK are very well prepared for more cases of COVID-19, we can all be taking action and following steps as outlined in Public Health England’s helpful guide ‘5 things you can do to protect yourself and your community’. The first of these is to “wash your hands regularly and catch coughs and sneezes in a tissue”. 
We are liaising closely with Public Health England to ensure the right messages are disseminated to staff and partners and there is up to date information available on the staff intranet.  Please also have a look the website for additional information which is updated daily and includes any advice for returning travellers and the public in general at this time. 
The NHS 111 service continue to take many calls around COVID-19 concerns, but please note there is also a helpful and easy to use online advice service too. Further, a new national Department for Education Helpline has been established to answer questions about COVID-19 related to education. Staff, parents and young people can contact the helpline as follows: 
Phone: 0800 046 8687 

If you have recently been to one of the affected areas and are feeling unwell, you should use the NHS 111 online coronavirus service or call NHS 111 for further advice straight away – please don’t go to your doctor or a hospital. There’s lots of advice on how people can protect themselves online at

Please find a link to PHE resources on the coronavirus which may be useful for local agencies that have contact with vulnerable groups.