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Warwickshire Healthline is a new telephone service to make it easier for people to access local health services when they need help quickly in non-life threatening emergency circumstances, or simply if people don't know who to call.
Warwickshire Healthline is a local rate number available 24 hours a day 7 days a week for anyone living in or visiting Warwickshire.
Telephone 03000 247 111
www.healthline.warwickshire.nhs.uk
Patient Advice and Liaison Service (PALS)
PALS is a confidential and free service providing information, advice and support to patients, service users, carers and relatives with the aim of resolving local difficulties on-the-spot.
www.pals.nhs.uk
Alternatively, you can contact the following for PALS services:
NHS Warwickshire - 0845 423 8903
Universtiy Hospital Coventry & Warwickshire - 0800 028 4203
Hospital of St Cross, Rugby - 0800 028 4203
George Eliot Hospital, Nuneaton - 0800 0407 194
Coventry & Warwickshire Partnership Trust - 0800 212445
Making a complaint to the NHS
Most medical care treatment goes well, but things occasionally go wrong and you may want to complain.
Every NHS organisation has a complaints procedure. You can complain either to the service that you're unhappy with, or you can complain to NHS Warwickshire. To find out how to make a complaint look on the hospital or trust's website, ask a member of staff or contact the complaints department at NHS Warwickshire - 01926 493491, www.warwickshire.nhs.uk
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